Returns & Exchanges
For the majority of the time, orders will be shipped out the same day! You will be notified when it has been shipped out to you! If you have not received any email regarding a shipping update, please allow 3-5 days for updates to show on the tracking carrier site. If you have any other concerns about your order, please email: firstname.lastname@example.org
Please be aware that Lis the Label is not liable for any orders lost in transit.
Please note that international orders could be subject to customs charges upon arrival in destination country.
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. Note, you are responsible for the return shipping fee.
To start a return, you can contact us at email@example.com along with the items purchased that you wish to return and the order number. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please be aware that Lis the Label is not liable for any returns lost in transit.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
You can always contact us for any return questions at firstname.lastname@example.org
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Customer service is very important at Lis the Label.
Exceptions / Non-returnable Items
Certain types of items cannot be returned/refunded, such as earrings for hygiene purposes. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.